Shipping policy
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays).
Shipping Rates & Delivery Times
- United Kingdom: Standard shipping £4.99 (Free on orders over £50) | Express £6.99 | Estimated 3-7 business days
- European Union: Standard shipping £14.99 | Estimated 7-14 business days
- International: Standard shipping £23.99 | Estimated 10-20 business days
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow 24-48 hours for tracking information to update.
Customs & Duties
International orders may be subject to customs fees or import duties charged by your country. These charges are the responsibility of the customer and are not included in our shipping rates.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at support@kitchify.net. We will work with you to resolve the issue as quickly as possible.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.